Corona Energy describes itself as a business electricity and gas supplier, and its customer service team is open Monday to Friday, 8:30am till 5pm, with a myCorona online account, email and web forms for existing customers. If you would rather someone else took the problem on, Black Sheep Utilities has a phone line and real people, and we can deal with Corona Energy for you.
How do Corona Energy customers get in touch?
Corona Energy’s own contact page lists customer service opening hours of Monday to Friday, 8:30am till 5pm. Existing customers can also sign in to myCorona, the supplier’s online account, and the page offers email and web forms for customer service queries. On its website Corona Energy calls itself a business electricity and gas supplier, and it groups its customers into small business, corporate, public sector and microbusiness.
For a simple request, those channels may be all you need. Where it gets harder is a problem that runs over several weeks, such as a bill that is still based on estimates after readings have been sent, a charge that does not match your contract, or a site that has moved onto different rates after a renewal date. Those take several exchanges and someone has to keep track of each one. You can read more about the company on our Corona Energy supplier profile.
How can Black Sheep Utilities help with Corona Energy?
We deal with the supplier for you. Black Sheep Utilities is a business energy and water broker in Brighton, and handling supplier queries for our customers is a large part of the job. With a Letter of Authority, a short signed document that authorises us to speak to the supplier about your account and act on your behalf, we can raise your query with Corona Energy, send the evidence it needs and keep chasing until it is put right.
The problems we sort out are much the same with every supplier: meter readings and estimated bills, billing errors, supplies transferred in error, and contracts that have ended and left a site on out-of-contract or deemed rates. Ofgem says deemed rates are usually higher than negotiated contract rates, and out-of-contract rates are usually more expensive than fixed-term contracts, so a missed renewal is worth dealing with quickly.
Because we are a broker, we can also look at the contract itself. If your Corona Energy agreement is near its end date, or has already ended, we can compare prices for your business gas and business electricity and arrange a better contract while the problem is being resolved.
How do I get started?
If you are already a Black Sheep Utilities customer, call us on 01273 914000. We already have your details and can normally help straight away.
If you are not yet a customer, tell us what’s happening. We need your company name, contact details, the meter and site information, which supplier you are with and what the issue is. We then send you our Meter Information Form and, once a Letter of Authority is signed, contact Corona Energy on your behalf.
Frequently asked questions
Does Corona Energy supply homes as well as businesses?
Corona Energy’s website presents it as a business electricity and gas supplier, with its customers grouped into small business, corporate, public sector and microbusiness. We could not find a household energy service described on its site. If you run a business and your bill is from Corona Energy, we can help with it.
Can a broker deal with Corona Energy for me?
Yes. With a signed Letter of Authority, Corona Energy can discuss your account with us, and we can raise the query and follow it through. Existing customers call us on 01273 914000; anyone else can tell us what’s happening.
If a Corona Energy problem is taking up more of your time than it should, talk to the Black Sheep Utilities team.